FAQ

It’s easy to be a savvy shopper with EZ Gift Cards. Browse more than 100 retailers. New gift cards are added daily.

• Register or log in
• Click “Shop” at the top of the page
• Select the merchant you want to purchase
• Add it to your shopping cart
• Upon checkout, select one of our payment options (PayPal, Interac e-Transfer or Crypto)
• Gift card(s) will be mailed or emailed (depending on if it’s an e-code) to you with no shipping fees

Certain gift cards offered on EZ Gift Cards are e-codes (electronic gift cards) and will be marked as such. Orders for e-codes will be processed and emailed within 1 business day. If it’s past this time frame and you have yet to receive your order, please make sure to check your spam folder. If you have not received the order, please contact customer support at support@ezgiftcards.ca.

Physical gift card orders are processed and mailed out via Canada Post regular mail within 2 business days. Most gift cards are received within two weeks of placing your order.

EZ Gift Cards offers three different payment options:

PayPal – Payment using PayPal provides all the enhanced security and protection offered by PayPal – the world’s largest e-commerce payment platform. Your physical gift card(s) can only be shipped to your PayPal address on file.

Interac e-Transfer – Allows you to send money in near real time, while your personal and financial information remains private.

Crypto – Do we need to say more?

Why wait for your gift card to arrive in the mail? E-codes provide you with the card number & PIN. E-codes can be redeemed online. Orders for e-codes will be processed and emailed within 1 business day. E-codes are only available for certain merchants and will be marked accordingly.

In most cases, yes. Simply send us an email with the product(s) you are interested in and the face value amount(s) and we will get back to you.

Absolutely! Simply send us an email after you have placed your order requesting the code & PIN. Make sure to include your order number.

Apps such as Stocard & Google Wallet make this a breeze. Simply download the app on your preferred device, search for the merchant, and enter your card details. The app will automatically generate a scannable barcode which you can provide the cashier upon checkout. You may need to provide your card PIN number (depending on the merchant) so make sure you have it handy.

All gift cards are pre-owned, so in most cases, they will have wear and/or writing on them.

Face value is the dollar amount available on the card.

To enable EZ Gift Cards to offer terrific incentives on gift card purchases and free shipping, we are unable to process refunds or exchanges on gift card orders. For more information see refunds.

Completed – your order has either a) been shipped (for orders that are for a physical card) or b) been delivered to your email on file (for e-codes).

Processing – we are working to fulfill your order.

On hold – we are confirming your payment.

Refunded – your payment has been refunded in full.

Cancelled – either customer requested or for some other reason we could not fulfill.

Please write an email to support@ezgiftcards.ca and we will look into the issue. You have 30 days from the purchase date to notify us of any concerns.

Sometimes. If we do, we will reach out to you through your email address. Once we receive additional verification, we should not need it again unless your information changes. Any orders you have placed will not be processed until the verification is complete.

Your subscribed list is your personal list of your favourite merchants that you want to get notified of when they are back in stock. You can choose to add a merchant to your subscribed list through the “Notify me when available” feature on out of stock product pages (you need to be logged in to see it).

You can also manage your subscriptions in your account dashboard area > subscribed list, or by clicking here.

In order to be able to log into the site, we will send you an email with instructions on how to complete the activation of your account. Open the email we sent and follow the instructions inside. Be sure to check your spam or junk folder, as sometimes these emails can end up there.

We are always on the lookout to add new features or updates. Please email us at support@ezgiftcards.ca and we will be happy to look into your request.

Our “EZ Guarantee” program will guarantee:

All gift cards are validated before the sell process.

If for any reason your gift card is not valid once received, ezgiftcards.ca will reimburse you up to $1,000 (lifetime limit). This warranty only applies within 30 days of purchase.

ezgiftcards.ca reserves the right to suspend or cancel the registration/account of any Buyer whom we believe abuses or attempts to abuse our Guarantee. We will report any suspicious activity to legal authorities.